Effective as of 8th February 2021
For you to enjoy the use of Reformo Software Ltd services (referred to as “Reformo Software”, “us”, “we”, our”) and for Reformo Software to provide you with as great a service as possible we need to collect and process some of your personal information.
Your privacy and the security of your data is, and always will be of the utmost importance to us. This is reflected in our own core business values of transparency and fairness.
The aim of this Privacy Policy (“Policy) is to set out what personal data of yours we process, how long we process it for, what it’s used for, and who has access to it. The Policy will also set out your rights and the choices you can make regarding the personal data that we collect and process.
This Policy applies to all Reformo Software products and services.
Reformo Software acts as a data controller. This means that we exercise overall control over the purpose and means of processing any personal data. Reformo Software is registered with the United Kingdom’s Information Commissioner’s Office.
For details on how to get in contact with us if you have a question or a concern please see Section 12.
The General Data Protection Regulations (or “GDPR”) set out the rights that you have to your personal data. We are proud that our platforms give you the opportunity to easily access and control your personal data. GDPR sets out seven clear principles:
GDPR gives you the rights to:
Your Privacy Settings (Found at https://auth.reformosoftware.com/ ) ensure you can control, make changes to, and request access to your personal data.
Your Contact Preferences (Found at https://auth.reformosoftware.com/ ) give you control of how often or little we contact you. You can toggle on or off the different types of communications you might receive (although we try to keep non-essential communications to a bare minimum).
Reformo Software does store cookies on your device when using our products and services (we try to keep these to a minimum).
The type of cookie used is dependent on its purpose:
Please see the tables for an overview of the categories of personal data that we collect, and how we collect it.
The below table describes personal data collected when you sign up for any Reformo Software services
Categories of Personal Data | Description of Categories |
|---|---|
User Data | This data is provided by you and allows you to sign up to and use Reformo Software’s services. This may include username, email address, phone number, birth data, street address, country |
The below table describes personal data collected through the use of any Reformo Software services.
Categories of Personal Data | Description of Categories |
|---|---|
Usage Data | This is the personal data that is collected about you when you’re accessing and/or using the Reformo Software services, including:
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The below table describes personal data that you choose to give us that enables us to provide you with additional features and functionality
Categories of Personal Data | Description of Categories |
|---|---|
Payment & Purchase Data | We may collect certain personal data if you sign up for a trial or purchase any of our Paid Subscription services. The information that is collected may include your name, date of birth, credit or debit card type, expiration data, certain card details, postal or ZIP code, mobile phone number, details of your purchase and payment history. Any payment information will be stored in compliance with relevant legislation. |
Survey Data | When you complete any forms or respond to a survey, we collect the personal data you provide. |
The below table describes personal data about you that we collect from various third parties. These third parties will vary over time, but include the following
Categories of third-party sources | Description of Categories |
|---|---|
Payment Partners | If pay for our services, we may receive data from our payment partners to enable us to send you invoices, process your payment, and provide you with what you’ve purchased. |
When you use Reformo Software’s services, we use different technologies to process your personal data that we have collected. Please see the below table which sets out the reasons why we process your personal data, and the associated legal bases we rely upon to process your personal data, and the categories of personal data (as identified in Section 3: Personal data we collect from you) used for each purpose:
Description of why Reformo Software processes your personal data | Legal Basis for said processing | Categories of personal data used by Reformo Software for said processing |
|---|---|---|
To provide and personalise Reformo Software services. |
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To understand, diagnose, troubleshoot, and fix issues with the Reformo Software services. |
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To evaluate and develop new features, technologies, and improvements to the Reformo Software services. |
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To comply with legal obligations and law enforcement requests. |
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To establish, exercise, or defend legal claims. |
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To conduct business planning, reporting, and forecasting. |
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To process your payment. |
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To detect fraud, including fraudulent payments and fraudulent use of the Reformo Software services. |
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To conduct surveys. |
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We keep your personal data only as long as necessary to provide you with our services, and for legitimate and essential business purposes, such as maintaining the performance of our services, using the data to inform our business decisions, complying with legal obligations, and resolving disputes.
Upon request we will delete or anonymise your personal data so that you are no longer identifiable, unless legally allowed or if we are required to maintain certain personal data in situations including the below:
We may share your personal data with other Reformo Software group companies in order to carry out activities specified in this policy. We may also subcontract processing to, or share personal data with, third parties located in countries other than your country. Therefore, your personal data may be subject to privacy laws that are different from those in your country. We comply with all applicable laws when data is transferred to another country.
8. Sub-Processors
We use some companies to provide parts of our services that process personal data. These companies are listed below.
Name | Purpose | Location |
|---|---|---|
Digital Ocean, Inc. | Digital Ocean provide the infrastructure used to host our services. | United Kingdom |
Digital Ocean, Inc. | Digital Ocean provide the infrastructure used for file storage by our services. | The Netherlands |
Wildbit, LLC | Wildbit operates as Postmark and provides email infrastructure used by our services. | United States |
Intuition Machines, Inc. (IMI) | IMI provides the hCaptcha anti-bot service. This is used to verify that data entered into our services (such as on the registration page) has been entered by a human and not an automated program. | United States |
Functional Software, Inc. (Sentry) | Sentry provide error monitoring services. We use these to maintain a high quality of service. | United States |
We are committed to protecting your personal data and have put in place technical and organisational measures to safeguard this. However, please remember that no system is ever completely secure.
Your password protects your account, so we encourage you to use a strong password that is unique to your Reformo Software account, and to never share your password with anyone. We also encourage you to enable Two Factor Authentication on all your accounts where available.
The Reformo Software services are not intended for the use of children. We do not offer our services to children whose age makes it illegal to process their personal data or requires parental consent for the processing of their personal data under the GDPR or other local law.
We do not knowingly collect personal data from children under 13 years or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, please do not use Reformo Software’s services and do not provide us with your personal data.
If you are the parent or guardian of a child under the Age Limit and become aware that you child has provided personal data to us, please contact us using the details in Section 12.
If we learn that we have collected the personal data of a child under the age of 13 years, we will take reasonable steps to delete the personal data. This may require us to delete the child’s account.
We may make occasional changes to this policy in the future.
If we do this, you’ll be provided notice as appropriate, e.g. by sending a notification through our services or through an email. The nature of the updates will also be listed here.
Date of Change | Description of Changes |
|---|---|
8th February 2021 | Added Digital Ocean, Inc. (file hosting) and Wildbit, LLC to the list of sub-processors. |
1st April 2020 | Initial policy. |
Thanks for reading our Policy. If you have any questions, please contact us at contact@reformosoftware.com. If you prefer, you can write to us at the below address. Please remember to include your contact details so we can get back to you!
Reformo Software LtdWe hope you enjoy our services!